Refund & Cancellation Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases made through Lumiere Wedding Planner, including one-time purchases, subscriptions, add-ons, and top-up packs. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date.

2. Subscriptions and Automatic Renewals

If you purchase a recurring subscription, it will renew automatically at the end of each billing period unless you cancel before the next renewal date. You can cancel your subscription at any time through your account settings or through the Paddle buyer portal at paddle.net. Cancelling stops future renewals; the 30-day money-back guarantee applies to your most recent charge.

3. How to Request a Refund

Because Paddle is the Merchant of Record for our orders, refunds are processed by Paddle. To request a refund:

• Visit paddle.net and sign in with the email address used at checkout, then open the transaction and request a refund, or
• Email us at admin@lumiere-hq.com with your name, account email, and the transaction ID or order date, and we will help you complete the request with Paddle.

4. Failed Payments

If a scheduled payment fails, Paddle may retry the charge and notify you. If payment cannot be completed, we may suspend or downgrade access to paid features until the account is brought current.

5. Plan Changes

If you upgrade or downgrade your plan, feature access and billing will adjust according to the plan you selected. The 30-day money-back guarantee continues to apply to your most recent charge.

6. Your Legal Rights

Nothing in this policy limits rights you may have under applicable consumer protection laws in your country or region.